Job Description
Join our award-winning team at Grand Hotel San Francisco as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in the heart of the city. This full-time position offers competitive pay, flexible shift work, and opportunities for career growth within our luxury hospitality brand. If you thrive in fast-paced environments and possess a passion for customer service, apply now to become the face of our hotel!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments and manage cash drawer operations with precision
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Operate PMS systems and maintain digital guest profiles
- Upsell hotel amenities and local attractions to enhance guest experiences
- Adhere to safety protocols during all shift operations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera PMS or similar hotel management software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of San Francisco attractions and transportation
- High school diploma or equivalent required