Job Description
Join our award-winning team at Denver Hospitality Group as a Front Desk Agent! We're urgently seeking energetic professionals to deliver exceptional guest experiences in our downtown Denver location. This full-time role offers competitive pay, benefits, and growth opportunities in Colorado's thriving hospitality sector. If you thrive in fast-paced environments and excel at creating memorable guest interactions, apply today!
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries via phone, email, and in-person with exceptional service
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean and organized front desk area
- Resolve guest complaints promptly and professionally
- Adhere to all safety and security protocols
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic knowledge of Denver area attractions and services
- High school diploma or equivalent required
- Valid driver's license preferred
- Ability to stand for extended periods