Job Description
Join our award-winning Grandview Hotels team in Denver! We're urgently seeking dynamic Front Desk Agents to deliver exceptional guest experiences during our busy season. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable stays. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Colorado's premier hotel destinations. Shift work required – flexible scheduling available.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest complaints and service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (PMS) efficiently
- Maintain security and confidentiality of guest information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (days, nights, weekends)
- Strong attention to detail and organizational abilities
- Basic knowledge of Denver attractions and local services
- Valid Colorado driver's license preferred
- High school diploma or equivalent required