Job Description
Join our award-winning team at Grand Hospitality Denver as we urgently seek dedicated Front Desk Agents for immediate shift-based openings. As the first point of contact for our guests, you'll create memorable experiences while managing check-ins, handling inquiries, and ensuring seamless operations. This role offers competitive pay, flexible scheduling, and growth opportunities in Denver's vibrant hospitality sector. Perfect for energetic professionals who thrive in fast-paced environments!
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Handle reservation inquiries and modify bookings using PMS systems
- Resolve guest complaints and escalate complex issues to management
- Process payments and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Monitor security systems and enforce access protocols
- Prepare daily reports and maintain guest records
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- High school diploma or equivalent; hospitality certification preferred
- Strong attention to detail and multitasking ability
- Basic knowledge of Denver area attractions and services