Job Description
Join our award-winning team at Grand Plaza Hotel Columbus! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences in the heart of Ohio's capital. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments
- Uphold brand standards and maintain a pristine front desk area
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (Opera, Cloudbeds preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Ohio driver's license (for valet coordination)
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent; hospitality degree preferred
- Basic knowledge of Columbus attractions and transportation