Job Description
Join our award-winning team as a Front Desk Agent at the heart of Dallas! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in a fast-paced luxury hotel environment. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in the hospitality industry. If you thrive in dynamic settings and prioritize guest satisfaction, apply today!
Responsibilities
- Manage check-in/out processes efficiently with attention to detail
- Handle guest inquiries and resolve complaints with professionalism
- Process reservations and manage room availability systems
- Collaborate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards and service excellence protocols
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- High school diploma or equivalent required
- Valid Texas driver's license preferred