Job Description
Join our award-winning team at the Grand Oasis Hotel & Casino, where luxury meets excitement in the heart of Las Vegas! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences at our iconic Strip property. As the first point of contact, you'll create unforgettable moments while managing operations with precision and professionalism. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of the world's premier hospitality destinations. Apply today to become part of our dynamic family!
Responsibilities
- Efficiently manage guest check-in/out processes while maintaining accurate reservation records
- Resolve guest inquiries with empathy and professionalism, including VIP requests
- Coordinate with housekeeping, security, and maintenance teams for seamless operations
- Process payments and manage cash handling with strict adherence to financial protocols
- Utilize hotel management systems (Opera, PMS) to optimize room inventory
- Upsell hotel amenities, packages, and local attractions to enhance guest experience
- Maintain a clean, organized front desk environment reflecting brand standards
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in fast-paced environments
- Valid NV gaming work card (or willingness to obtain immediately)
- Basic knowledge of Las Vegas attractions and transportation options
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required