Job Description
Join our award-winning hospitality team at the Grand Louisville Hotel! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences in the heart of downtown Louisville. As the first point of contact, you'll create memorable stays through personalized service and local expertise. Enjoy competitive pay, flexible scheduling, and career growth opportunities in one of Kentucky's premier destinations.
Responsibilities
- Check in/out guests efficiently with attention to detail
- Manage reservations and room assignments
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Promote hotel services and local attractions
- Ensure compliance with safety protocols
Qualifications
- Minimum 1 year hospitality/customer service experience
- Strong communication and problem-solving skills
- Proficiency in hotel management systems (e.g., Opera)
- Ability to work flexible shifts including weekends
- Basic math and cash handling abilities
- Valid driver's license (for local errands)
- Positive attitude with guest-first mindset