Job Description
Join the elite hospitality team at Serenity Peaks Resort & Spa in the vibrant city of Tucson, Arizona. We are seeking a dedicated and charismatic Front Desk Agent to welcome guests and ensure an unforgettable stay. If you thrive in a fast-paced environment and have a passion for service, we want to meet you.
As the face of our property, you will be responsible for creating a warm and welcoming atmosphere for our guests. We offer a competitive salary, comprehensive benefits package, and a supportive work culture that encourages professional growth.
Why Join Us?
- Competitive hourly wage ($17 - $22/hour)
- Full medical, dental, and vision insurance
- Employee travel discounts
- Flexible scheduling
Take the next step in your hospitality career by applying today.
Responsibilities
- Provide exceptional customer service by greeting guests warmly and professionally upon arrival.
- Manage the check-in and check-out processes efficiently, including verifying identification and processing payments.
- Handle guest inquiries, requests, and complaints with patience and empathy to ensure high satisfaction rates.
- Answer incoming phone calls and emails promptly, directing messages or resolving issues as necessary.
- Maintain the lobby and public areas to ensure a clean, organized, and inviting atmosphere.
- Assist with administrative tasks such as filing, data entry, and maintaining guest records.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
Qualifications
- High school diploma or GED required; hospitality degree is a plus.
- Minimum of 1-2 years of experience in a front desk or guest services role preferred.
- Proficiency in Microsoft Office Suite and property management systems (PMS).
- Strong verbal communication skills with a friendly and professional demeanor.
- Ability to stand for extended periods and lift up to 25 lbs.
- Flexibility to work weekends, holidays, and evenings as required.
- Fluency in English; Spanish is highly desirable.