Job Description
Join the vibrant team at Grand Oaks Resort, where luxury meets Southern hospitality! We're seeking passionate Weekend Hospitality Associates to create memorable experiences for our discerning guests. This role offers a perfect blend of dynamic interaction and weekend flexibility in Houston's premier destination. Enjoy competitive pay, complimentary resort amenities, and opportunities for advancement in a world-class environment.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and valet operations
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries and resolve issues with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold resort standards for cleanliness and safety protocols
- Support event operations and VIP guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Flexible availability including weekends and holidays
- Strong communication and problem-solving skills
- Basic proficiency in reservation systems (Opera preferred)
- Valid Texas driver's license for valet duties
- Ability to work efficiently in fast-paced environments
- Professional appearance and positive demeanor
- Basic first aid/CPR certification (or willingness to obtain)