Job Description
Join our award-winning team at Grand Plaza Hotel! We're urgently seeking dynamic Front Desk Agents to deliver exceptional guest experiences during day, evening, and overnight shifts. This is your chance to shine in one of LA's most iconic hospitality destinations while building a rewarding career in customer service excellence.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and professionalism
- Assist during emergency situations following protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong computer literacy (Opera PMS preferred)
- Exceptional communication and problem-solving skills
- Flexible availability for 24/7 shift work (days/evenings/nights)
- Multilingual abilities (Spanish highly valued)
- Ability to stand for extended periods
- Valid California driver's license
- High school diploma or equivalent