Job Description
Join our award-winning team at Grand Hospitality Group! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences in the heart of Denver. This full-time role with flexible shift work is perfect for hospitality professionals who thrive in dynamic environments. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Colorado's most vibrant cities.
Responsibilities
- Manage check-in/check-out processes with speed and accuracy
- Handle guest inquiries via phone, email, and in-person
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Resolve guest complaints promptly and professionally
- Maintain a clean and organized lobby area
Qualifications
- 1+ years of front desk or hospitality experience
- Proficiency with reservation systems (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Strong attention to detail and multitasking abilities
- High school diploma or equivalent required
- Basic knowledge of Denver attractions preferred