Job Description
Join our award-winning team at the Grand Capital Hotel in the heart of Washington DC! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during varied shifts. This full-time role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable moments for international travelers and business guests alike. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of DC's premier luxury hotels.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve issues using exceptional problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems to manage reservations and room assignments
- Uphold brand standards while maintaining a warm and welcoming atmosphere
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Washington DC attractions and transportation
- Valid driver's license preferred