Job Description
Are you a people-person ready to kickstart your career in a dynamic environment?
Grand Milwaukee Hospitality is currently URGENTLY HIRING dedicated Front Desk Agents to join our growing team. We are looking for reliable, energetic individuals who excel in shift work and are passionate about delivering exceptional guest experiences. If you are looking for a stable role with excellent benefits in the heart of Milwaukee, this is your opportunity.
We offer competitive hourly rates, flexible scheduling, and a supportive team culture. Don't miss this chance to advance your career in the hospitality industry today.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage check-in and check-out procedures efficiently using our property management system.
- Answer, screen, and forward incoming phone calls with professionalism.
- Handle cash, credit card transactions, and processing of guest folios accurately.
- Maintain the cleanliness and organization of the front desk lobby and common areas.
- Address guest inquiries, complaints, and requests promptly and resolve issues to satisfaction.
- Assist with mail distribution and coordinate with housekeeping and maintenance teams.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience as a Front Desk Agent, Receptionist, or in customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Professional appearance and a friendly, outgoing demeanor.