Job Description
Join our award-winning hospitality team at Grand Harbor Resort & Spa in sunny Tampa! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences during day, evening, and overnight shifts. This is your chance to shine in a fast-paced luxury environment while enjoying competitive pay, comprehensive benefits, and career growth opportunities.
Our ideal candidates thrive in dynamic settings, possess outstanding communication skills, and are passionate about creating memorable stays. If you're a people person ready to make an immediate impact, apply today!
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams
- Handle guest complaints with professionalism and empathy
- Process payments and maintain accurate cash drawer
- Provide local attraction recommendations and concierge services
- Uphold brand standards through attentive guest interactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional verbal and written communication skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong problem-solving and conflict resolution abilities
- Valid Florida driver's license (for vaif shuttle duties)
- High school diploma or equivalent required
- Basic computer literacy and multitasking capabilities