Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in our vibrant downtown location. As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive benefits, career advancement opportunities, and the chance to work in one of America's most dynamic cities. Apply today and become part of our renowned team!
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle reservations and room assignments using Opera property management system
- Resolve guest inquiries and concerns promptly with exceptional problem-solving skills
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for optimal guest satisfaction
- Execute upselling strategies for room upgrades and hotel amenities
- Maintain security protocols for guest and property safety
Qualifications
- Minimum 2 years front desk experience in luxury/hospitality sector
- Proficiency with Opera property management system
- Exceptional communication and conflict resolution abilities
- Valid DC hospitality license (or ability to obtain within 30 days)
- Strong attention to detail and multitasking capabilities
- Fluency in English; Spanish proficiency highly valued
- Flexible availability including nights, weekends, and holidays