Job Description
Join our award-winning hospitality team at the Omaha Grand Hotel! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of premium hotels. Your warm smile and dedication to service will make every guest feel welcomed and valued.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and manage reservations accurately
- Coordinate with housekeeping and maintenance departments
- Uphold strict safety and cleanliness protocols
- Assist with valet and concierge services as needed
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Ability to work flexible shifts including nights/weekends
- Positive attitude with genuine customer service passion
- Must pass background check and drug screening
- Willingness to learn proprietary hotel systems