Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking dynamic individuals to create memorable guest experiences through exceptional service and operational excellence. This part-time position offers flexible scheduling while allowing you to develop key hospitality skills in a luxury environment.
Our ideal candidate thrives in fast-paced settings, possesses strong communication abilities, and takes pride in delivering personalized service. If you're passionate about exceeding guest expectations and contributing to a world-class hotel experience, we encourage you to apply!
Responsibilities
- Manage guest check-in/check-out processes efficiently while maintaining accuracy
- Handle reservations, room assignments, and special guest requests with precision
- Resolve guest concerns promptly and professionally to ensure satisfaction
- Operate hotel management systems (PMS) and maintain guest data integrity
- Process payments and manage cash handling procedures
- Coordinate with housekeeping, maintenance, and other departments
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 6 months+ front desk or customer service experience in hospitality
- Proficiency with hotel property management systems (e.g., Opera, Amadeus)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Flexibility to work evenings, weekends, and holidays
- Basic math and cash handling skills
- Valid driver's license and reliable transportation