Job Description
Join our award-winning luxury hotel in the heart of Charlotte, NC! We're urgently seeking an experienced Hotel Manager to lead our dynamic team and deliver exceptional guest experiences. If you're passionate about hospitality excellence and thrive in a fast-paced environment, this is your opportunity to elevate your career with a premier hospitality brand.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement strategic initiatives to enhance guest satisfaction and revenue growth
- Manage staff recruitment, training, and performance evaluations
- Ensure compliance with health/safety regulations and brand standards
- Resolve complex guest issues with professionalism and discretion
- Collaborate with sales team to maximize occupancy and profitability
Qualifications
- 5+ years in hotel management with luxury brand experience
- Proven track record in P&L management and revenue optimization
- Strong leadership and team development skills
- Exceptional problem-solving and conflict resolution abilities
- Proficiency in hotel management software (Opera, etc.)
- Valid NC hospitality management certification preferred