Job Description
Are you passionate about creating unforgettable guest experiences? The Oceanfront Hotel Group is currently seeking dedicated professionals for our Urgent Hiring initiative in Virginia Beach, VA. We are looking for individuals who thrive in a fast-paced, dynamic environment and are committed to delivering world-class hospitality.
Join our prestigious team where your role is vital to the success of our luxury hotel. We offer competitive benefits, a supportive work culture, and the opportunity to work in one of Virginia's most vibrant coastal destinations.
Why Join Us?
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Employee discounts on dining and hotel stays.
- Opportunities for career advancement within the hospitality industry.
Responsibilities
- Manage front desk operations, including efficient check-ins, check-outs, and concierge services.
- Ensure high standards of guest satisfaction by addressing inquiries and resolving complaints professionally and promptly.
- Coordinate with housekeeping and maintenance teams to ensure rooms and public areas are pristine and ready for guests.
- Train and supervise front office staff, conduct performance reviews, and foster a positive team environment.
- Handle cash handling and accurate accounting of daily transactions and night audit reports.
- Maintain a welcoming lobby environment and enforce all hotel policies and procedures.
- Utilize hotel management software to manage reservations and guest profiles effectively.
Qualifications
- High school diploma or equivalent; Associate’s degree in Hospitality Management is preferred.
- Minimum of 2 years of experience in hotel management, front desk operations, or a similar hospitality role.
- Strong verbal communication, interpersonal, and customer service skills.
- Proficiency in hotel management software (e.g., Opera, StayNTouch) and Microsoft Office Suite.
- Ability to work flexible shifts, including weekends, holidays, and nights as required.
- Valid driver's license and a clean driving record.