Job Description
We are seeking passionate individuals to join our Urgent Hiring initiative in the heart of Seattle. As a premier waterfront hotel, we pride ourselves on delivering world-class service and creating memorable experiences for every guest. If you are looking for a rewarding career in hospitality with growth opportunities, we want to hear from you.
Our team is the heartbeat of our hotel. We foster a culture of excellence, teamwork, and inclusivity. In this role, you will be at the forefront of our operations, ensuring that our standards of luxury and comfort are consistently met.
Responsibilities
- Manage daily front desk operations, ensuring efficient check-in/check-out processes and guest inquiries are handled promptly.
- Supervise and train staff across various departments, including Housekeeping and Food & Beverage, to maintain high service standards.
- Address and resolve guest complaints and feedback with empathy and professionalism to ensure 100% guest satisfaction.
- Oversee inventory management, budget adherence, and safety compliance within the hotel premises.
- Coordinate with external vendors and suppliers to ensure the facility is well-maintained and stocked.
- Lead weekly team meetings to discuss performance metrics and operational improvements.
- Foster a positive work environment that encourages creativity and teamwork among staff members.
Qualifications
- Minimum of 3 years of experience in hospitality management or a similar role within a hotel setting.
- Strong leadership skills with the ability to motivate and guide a diverse team effectively.
- Excellent verbal and written communication skills in English (Bilingual skills are a plus).
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including nights, weekends, and holidays.
- High school diploma or equivalent; Bachelor's degree in Hospitality or Business is preferred.
- Deep understanding of local Seattle attractions and customer service best practices.