Job Description
Join our award-winning team at Grand Charlotte Hotel! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of Charlotte's vibrant Uptown district. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a luxury setting. Perfect for driven individuals who thrive in fast-paced environments!
Responsibilities
- Deliver personalized guest services with a warm, professional demeanor
- Manage check-in/check-out procedures efficiently using Opera PMS
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve complaints with empathy and urgency
- Process payments and maintain accurate financial records
- Uphold brand standards across all guest touchpoints
- Collaborate with F&B team for special event support
Qualifications
- 1+ years of hotel or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, weekends, and holidays
- Basic proficiency in hotel management systems (e.g., Opera)
- Strong attention to detail and organizational abilities
- Valid North Carolina driver's license (if required for duties)
- Food Handler's/ServSafe certification a plus
- High school diploma or equivalent required