Job Description
Join our award-winning team at Grand Capital Hotels in downtown Washington DC! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in our luxury urban retreat. This is your chance to grow your career in one of America's most vibrant cities while working with a team that values excellence and innovation. Full benefits package included!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries and modify bookings with precision
- Resolve guest complaints with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell premium services and amenities to enhance revenue
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hospitality management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent; hospitality certification preferred
- Valid driver's license and clean background check