Job Description
Join our award-winning team at Grand Plaza Hotel Raleigh! We're urgently seeking passionate hospitality professionals to elevate our guest experience in the heart of downtown. As a Front Desk Agent, you'll be the first point of contact for our international clientele, delivering exceptional service that reflects our brand's commitment to excellence. Enjoy competitive pay, comprehensive benefits, and opportunities for rapid career growth in one of Raleigh's premier luxury hotels.
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized interactions
- Manage room reservations and optimize occupancy rates
- Resolve guest inquiries and concerns with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Utilize hotel management systems (Opera) for real-time updates
- Execute upselling strategies for premium rooms and amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid North Carolina driver's license (if required for errands)
- Basic knowledge of foreign languages (Spanish/French highly valued)
- High school diploma or equivalent required
- Strong attention to detail and multitasking abilities