Job Description
Join our award-winning Memphis hotel team and deliver exceptional guest experiences in the heart of the city's vibrant hospitality scene. We're urgently seeking passionate professionals to elevate our service standards while enjoying competitive benefits, career growth opportunities, and a supportive work environment. Immediate openings available for dynamic individuals ready to make an impact in luxury hospitality.
Responsibilities
- Manage daily hotel operations including front desk, concierge, and guest services
- Oversee staff scheduling, training, and performance optimization
- Implement revenue management strategies to maximize occupancy and profitability
- Ensure compliance with health, safety, and brand standards
- Resolve guest inquiries with exceptional problem-solving skills
- Collaborate with cross-functional departments for seamless operations
- Drive guest satisfaction through personalized service initiatives
Qualifications
- 3+ years progressive hotel management experience
- Proven leadership and team development skills
- Proficiency in hotel management systems (Opera, Cloudbeds)
- Strong financial acumen with P&L understanding
- Exceptional communication and conflict resolution abilities
- Valid Tennessee hospitality certification preferred
- Flexible availability including nights, weekends, and holidays
- Bachelor's degree in Hospitality or related field