Job Description
We're urgently seeking passionate hospitality professionals to join our award-winning team at Grand Plaza Hotel Raleigh! As a premier downtown destination, we offer an exciting work environment where your skills make a real impact. Enjoy competitive pay, comprehensive benefits, and growth opportunities in the heart of North Carolina's capital. Apply today and start your rewarding career in luxury hospitality!
Responsibilities
- Deliver exceptional guest experiences through personalized service and attention to detail
- Manage front desk operations including check-ins, check-outs, and reservation management
- Coordinate with housekeeping and maintenance teams to ensure flawless room readiness
- Handle guest inquiries and resolve issues promptly with professionalism
- Uphold brand standards and maintain immaculate facility appearance
- Collaborate with cross-department teams for seamless event and banquet execution
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of hotel management systems (PMS) a plus
- Valid North Carolina driver's license (if driving required)
- Ability to lift 25 lbs and stand for extended periods