Job Description
Join our award-winning luxury hotel in the heart of Charlotte's Uptown district! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive compensation, comprehensive benefits, and career growth in one of America's fastest-growing cities. Perfect for those who thrive in dynamic environments and value teamwork excellence.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, inquiries, and special requests via phone/digital channels
- Resolve guest concerns promptly and maintain high satisfaction scores
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium services and amenities
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency with Opera or PMS reservation systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid NC Food Handler's certification preferred
- Strong attention to detail and multitasking ability
- Positive attitude with genuine passion for hospitality