Job Description
Join the vibrant heart of Charlotte's hospitality scene at Grand Charlotte Hotel! We're seeking enthusiastic Guest Service Representatives to create unforgettable guest experiences. No prior hotel experience required – we provide comprehensive training to launch your career in luxury hospitality. Our team thrives on positive energy and attention to detail, offering competitive benefits including health insurance, paid time off, and growth opportunities. Work in our stunning downtown location near Uptown's attractions while building transferable skills in customer service, communication, and problem-solving. Apply today to start your journey with us!
Responsibilities
- Deliver exceptional front desk service including check-in/check-out procedures
- Manage guest inquiries with professionalism and efficiency
- Handle reservation systems and room status updates
- Coordinate with housekeeping and maintenance teams
- Process payments and manage billing transactions
- Assist with luggage and valet services
- Resolve guest concerns promptly and escalate when necessary
Qualifications
- No experience required – training provided!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Flexibility to work evenings, weekends, and holidays
- Attention to detail and organizational abilities