Job Description
Join our award-winning team at Grand Hospitality Dallas as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our luxury downtown property. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our renowned hospitality brand. If you thrive in fast-paced environments and possess a passion for creating memorable stays, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and coordinate with housekeeping/engineering
- Process payments and maintain secure financial transactions
- Utilize property management systems (Opera/PMS) efficiently
- Collaborate with concierge team to enhance guest experiences
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Delphi, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Dallas attractions and local services
- High school diploma or equivalent required