Job Description
Join our award-winning luxury hotel team in Charlotte, NC! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Immediate positions available for motivated individuals ready to shine in the heart of Charlotte's thriving hospitality scene.
Responsibilities
- Deliver exceptional guest service through personalized interactions and prompt problem resolution
- Manage check-in/check-out procedures with accuracy and efficiency
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Handle guest inquiries, complaints, and special requests professionally
- Process payments and maintain accurate financial records
- Uphold brand standards through meticulous attention to detail
- Participate in cross-training initiatives for operational flexibility
Qualifications
- Minimum 1 year hotel or customer service experience required
- Strong communication and interpersonal skills
- Ability to work flexible shifts, weekends, and holidays
- Basic computer proficiency with PMS systems
- Valid driver's license (if driving company vehicles)
- High school diploma or equivalent
- Ability to stand/walk for extended periods
- Must pass background check and drug screening