Job Description
Join Grand Plaza Hospitality Group's dynamic team in Tampa, Florida! We're urgently seeking passionate hotel professionals to deliver exceptional guest experiences at our luxury waterfront properties. With rapid expansion across Florida and New York, this is your chance to accelerate your hospitality career in vibrant urban destinations. Enjoy competitive compensation, comprehensive benefits, and growth opportunities within our award-winning organization.
Responsibilities
- Deliver outstanding guest service through personalized interactions and proactive problem-solving
- Manage front desk operations including check-ins, check-outs, and reservation management
- Coordinate housekeeping, maintenance, and security teams to maintain property standards
- Handle guest inquiries, complaints, and special requests with professionalism
- Assist in training new staff and implementing service excellence protocols
- Collaborate with cross-departmental teams for seamless event operations
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in property management systems (Opera, etc.)
- Valid Florida driver's license (Tampa role) or NY State ID (NY role)
- Basic knowledge of safety and emergency procedures
- High school diploma or equivalent required