Job Description
Join our award-winning luxury hotel in the heart of Los Angeles! We're urgently seeking passionate hospitality professionals to elevate our guest experience. Enjoy competitive benefits, career growth opportunities, and work in a dynamic environment where excellence is celebrated. Immediate openings available!
Responsibilities
- Deliver exceptional guest service exceeding expectations
- Manage check-in/check-out processes efficiently
- Resolve guest inquiries and concerns promptly
- Coordinate with housekeeping and maintenance teams
- Upsell premium amenities and services
- Maintain detailed guest preference records
- Ensure compliance with safety and hygiene standards
Qualifications
- 2+ years hotel or luxury hospitality experience
- Strong communication and problem-solving skills
- Ability to work flexible schedules including nights/weekends
- Valid California Food Handler's Card preferred
- Proficient in PMS systems (Opera/Micros)
- Fluent in English; Spanish a plus
- High school diploma or equivalent required