Job Description
Immediate openings for passionate hospitality professionals! Join our award-winning Grand Horizon Hotels in Phoenix, AZ, where we're urgently expanding our dynamic team. As a premier hospitality destination in the heart of the Valley of the Sun, we offer competitive wages, comprehensive benefits, and career advancement opportunities. Whether you're an experienced hotelier or eager to start your hospitality journey, we provide the training and support to excel. Enjoy our modern facilities, team-focused culture, and the vibrant energy of Phoenix. Apply today and become part of our commitment to exceptional guest experiences!
Responsibilities
- Deliver exceptional guest service during check-in, check-out, and throughout guest stays
- Manage reservations, room assignments, and billing inquiries efficiently
- Collaborate with housekeeping, maintenance, and F&B departments for seamless operations
- Resolve guest concerns promptly and professionally following service standards
- Process payments accurately and maintain financial transaction records
- Uphold brand standards for cleanliness, safety, and property appearance
- Participate in daily briefings and contribute to continuous improvement initiatives
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Strong communication and interpersonal skills with a guest-first mindset
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with reservation systems (e.g., Opera, PMS)
- Valid Arizona driver's license if driving company vehicles
- Ability to stand/walk for extended periods and lift up to 25 lbs
- High school diploma or equivalent; hospitality certification a plus
- Must pass background check and drug screening