Job Description
Join our award-winning luxury resort on Virginia Beach's iconic oceanfront! We're urgently seeking passionate hospitality professionals to elevate our guest experience. With stunning views, world-class amenities, and a vibrant coastal atmosphere, this is your chance to thrive in a dynamic environment. We offer competitive compensation, comprehensive benefits, and growth opportunities for dedicated team members.
Responsibilities
- Deliver exceptional guest service across all resort touchpoints
- Manage front desk operations including check-ins/check-outs and reservations
- Handle guest inquiries with professionalism and problem-solving skills
- Coordinate with housekeeping, maintenance, and F&B departments
- Process payments and maintain accurate guest records
- Uphold brand standards and safety protocols
- Assist with event coordination and VIP guest services
Qualifications
- Minimum 2 years hospitality or customer service experience
- Strong communication and conflict resolution abilities
- Proficiency in hotel management software (e.g., Opera)
- Flexible availability including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- Ability to stand/walk for extended periods
- Food Handler's certification preferred
- Knowledge of local attractions and tourism resources