Job Description
Join our award-winning team at Grand Plaza Hotel during our peak season! We're urgently seeking dedicated hospitality professionals to fill critical shift-based roles across our 24/7 operations. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in the heart of Philadelphia's vibrant downtown. Perfect for early risers and night owls alike, our shifts accommodate diverse lifestyles while delivering exceptional guest experiences.
Responsibilities
- Deliver exceptional guest service during assigned shifts (morning, evening, or overnight)
- Manage check-in/check-out procedures and guest inquiries efficiently
- Perform routine room inspections and quality control checks
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle emergency situations following established protocols
- Process payments and maintain accurate transaction records
- Participate in daily shift briefings and training sessions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Flexible availability including weekends, holidays, and overnight shifts
- Strong communication and conflict resolution skills
- Ability to stand/walk for extended periods and lift 25 lbs
- Basic computer proficiency and POS system experience preferred
- Valid Pennsylvania Food Handler's Certificate (or willingness to obtain)
- High school diploma or equivalent required