Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're urgently seeking dynamic professionals to deliver exceptional guest experiences in the heart of downtown Chicago. This is your opportunity to grow in hospitality while working in a vibrant, fast-paced environment. Enjoy competitive pay, comprehensive benefits, and a culture that values teamwork and excellence.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and modify bookings using Opera PMS
- Resolve guest inquiries with professionalism and empathy
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and services
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Illinois work authorization
- Basic knowledge of Chicago attractions and services
- Strong attention to detail and multitasking ability