Job Description
Join our dynamic team at Grand Plaza Hotel Austin and enjoy the convenience of daily pay! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in the heart of Austin. This role offers immediate payment processing – no more waiting for weekly paychecks! Perfect for professionals seeking financial flexibility while advancing their hospitality careers. Benefit from our premium training, competitive benefits package, and the vibrant energy of Austin's thriving tourism scene.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly using our 24/7 support system
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through personalized service excellence
- Operate property management systems (Opera/PMS)
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS software (Opera, RoomLogic, or similar)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Texas driver's license and reliable transportation
- High school diploma or equivalent; hospitality degree preferred
- Spanish language skills highly valued