Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in the heart of Nashville! We're urgently seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries, bookings, and modifications using PMS systems
- Address guest concerns promptly and professionally, ensuring satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards and promote hotel amenities/services
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Exceptional communication and interpersonal skills
- Proficiency in reservation software (e.g., Opera, Cloudbeds)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving and multitasking abilities
- High school diploma or equivalent; hospitality degree preferred