Job Description
Join our award-winning hotel team as a Front Desk Agent! We're urgently seeking dynamic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This high-impact role combines hospitality excellence with operational precision in our vibrant Arlington location. Enjoy competitive pay, comprehensive benefits, and rapid career advancement opportunities in a fast-paced luxury environment. Perfect for night owls and early risers!
Responsibilities
- Manage guest check-in/check-out processes with 95%+ accuracy
- Handle reservation inquiries and room modifications via phone/email
- Resolve guest concerns using de-escalation techniques
- Process payments and maintain secure cash handling protocols
- Coordinate with housekeeping and maintenance teams
- Utilize Opera/PMS systems for inventory and reporting
- Execute emergency procedures during shift coverage
Qualifications
- Minimum 1 year hospitality/customer service experience
- Ability to work flexible shifts (days/evenings/nights)
- Proficiency in reservation software (Opera, Fidelio)
- Strong multitasking and problem-solving skills
- Basic accounting knowledge and cash handling
- Valid Virginia driver's license (if required for errands)
- Ability to stand for extended periods
- Fluent English with Spanish preferred