Job Description
Join our award-winning team at the luxurious Grand Riverwalk Hotel! We're seeking a dynamic Weekend Front Desk Agent to deliver exceptional guest experiences during high-traffic periods. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable first impressions. Enjoy competitive pay, flexible scheduling, and a supportive team culture in the heart of San Antonio.
Responsibilities
- Manage check-in/check-out processes for weekend guests with efficiency and warmth
- Handle guest inquiries and resolve service issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems to manage reservations and room status
- Uphold brand standards through exceptional service delivery
- Assist with valet and concierge services during peak hours
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Ability to work flexible weekend shifts (Fri-Sun, 6AM-2PM)
- Valid Texas driver's license for valet duties
- Bilingual English/Spanish proficiency highly valued
- Professional appearance and customer-first mindset