Job Description
We are seeking a dedicated and professional Front Desk Agent to join our dynamic team in Oklahoma City. This is a part-time position focused on our high-demand weekend shifts, offering a fantastic opportunity for those looking to work flexible hours while providing top-tier hospitality.
At Oklahoma City Premier Inn, we believe that every guest interaction matters. As the first face our visitors see, you will set the stage for a memorable stay. We are looking for someone who is organized, detail-oriented, and possesses a genuine passion for service. If you want to be part of a team that values excellence and growth, apply today.
Responsibilities
- Greet and welcome guests warmly, ensuring a smooth and efficient check-in and check-out process.
- Manage guest inquiries, resolve complaints, and provide recommendations for local attractions and dining.
- Process all payments accurately and handle cash and credit transactions with strict adherence to security protocols.
- Maintain the cleanliness and organization of the front desk area and lobby to ensure a professional appearance.
- Answer incoming calls, manage emails, and respond to guest requests in a timely manner.
- Collaborate with housekeeping and maintenance staff to ensure all guest rooms and public spaces meet our high standards.
- Assist with administrative tasks such as filing, data entry, and maintaining guest records.
Qualifications
- High school diploma or GED is required; previous experience in a hotel or hospitality setting is preferred.
- Must be available to work weekends (Saturday and Sunday).
- Strong interpersonal and communication skills with a focus on customer service.
- Proficiency in computer systems and hotel management software (e.g., Opera, Micros) is a plus.
- The ability to remain calm and professional under pressure is essential.
- A valid driver's license may be required for local errands.