Job Description
Join our award-winning hospitality team at Grand Heritage Hotels in the heart of Boston! We're seeking a charismatic Weekend Front Desk Agent to deliver exceptional guest experiences during peak weekend hours. This role is perfect for hospitality professionals who thrive in dynamic environments and excel at creating memorable moments for our diverse clientele. Enjoy competitive pay, flexible scheduling, and career growth opportunities within our luxury hotel chain.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve issues using exceptional communication skills
- Operate hotel management systems (PMS) and process payments
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain accurate records and reports for weekend operations
- Ensure lobby area remains pristine and welcoming at all times
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency with hotel property management systems
- Exceptional communication and problem-solving abilities
- Flexible availability including weekends and holidays
- Basic knowledge of Boston attractions and local services
- Ability to multitask in fast-paced environments
- Valid Massachusetts driver's license preferred
- High school diploma or equivalent required