Job Description
Join our award-winning luxury hotel in the heart of Charlotte and become the face of exceptional hospitality! We're seeking a charismatic Weekend Front Desk Agent to deliver world-class guest experiences during high-demand Saturday and Sunday shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and take pride in creating memorable stays for travelers. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hospitality group.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservation systems and optimize room assignments for maximum occupancy
- Handle guest inquiries, requests, and complaints with swift resolution
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Uphrigorously maintain security protocols and guest confidentiality standards
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak weekend periods
- Valid North Carolina hospitality certification preferred
- Flexible availability for weekend shifts (Fri-Sun evenings)