Job Description
Join our award-winning team at the Metropolitan Hotel Group, Seattle's premier luxury hospitality destination. We're seeking a Weekend Front Desk Agent to create unforgettable guest experiences during our busiest periods. This role offers competitive compensation, complimentary hotel stays, and career advancement opportunities within our growing portfolio. Ideal for hospitality professionals seeking weekend-focused schedules with weekday flexibility.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and concierge support
- Manage reservation systems, room assignments, and billing inquiries
- Handle guest complaints with professionalism and solution-oriented approaches
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and confidential information
- Process payments and manage cash drawer procedures
- Act as hotel ambassador during weekend events and local attractions promotion
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work weekends with flexible weekday availability
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Basic knowledge of Seattle tourism and transportation networks
- Strong attention to detail and multitasking abilities
- Professional appearance and customer-first mindset