Job Description
Be the welcoming face of our premium Virginia Beach resort! We're seeking energetic Weekend Front Desk Agents to deliver exceptional guest experiences during high-demand periods. If you thrive in fast-paced environments and possess a passion for hospitality, this role offers competitive pay, flexible scheduling, and opportunities for career advancement. Join our award-winning team and make lasting impressions on travelers from around the world!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Resolve guest inquiries and service requests with professionalism
- Coordinate room assignments and inventory management
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and key control procedures
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with Opera/PMS or similar reservation systems
- Exceptional communication and problem-solving abilities
- Ability to multitask in high-pressure situations
- Flexible availability including weekends and holidays
- Basic knowledge of local attractions and services