Job Description
Welcome to Grand Hyatt Oklahoma City, where we redefine hospitality in the heart of the city. We are currently seeking a dedicated Shift Manager to join our dynamic team and ensure seamless operations during every shift.
In this pivotal role, you will oversee front-of-house operations, manage guest relations, and lead a team of hospitality professionals. We value individuals who thrive in fast-paced environments and are committed to delivering world-class service to our guests.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for career growth and professional development.
- A supportive and inclusive work environment.
Responsibilities
- Supervise front desk operations, check-ins, and check-outs to ensure efficiency.
- Handle guest complaints and inquiries with professionalism and empathy.
- Train, coach, and schedule staff members for optimal performance.
- Ensure adherence to hotel policies, safety standards, and operational procedures.
- Manage cash handling and petty cash reconciliation accurately.
- Assist in creating a welcoming atmosphere for all visitors.
Qualifications
- Minimum of 2 years of experience in hospitality or hotel management.
- Strong leadership and interpersonal communication skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency in hotel management software (PMS) is a plus.
- High school diploma or GED required; associate degree preferred.
- Problem-solving skills with a focus on guest satisfaction.