Job Description
We are seeking a dedicated and charismatic Front Desk Agent to join our premium hospitality team in Chicago, Illinois. This is a fantastic opportunity for individuals looking to work weekend shifts while enjoying a competitive hourly rate and a vibrant work environment.
As the face of our brand, you will be responsible for creating a welcoming atmosphere for our guests and ensuring their stay is comfortable and memorable. If you have a passion for customer service and thrive in a fast-paced environment, we want to hear from you.
Responsibilities
- Greet and welcome guests in a friendly and professional manner upon arrival and departure.
- Manage check-in and check-out procedures efficiently using property management software.
- Answer incoming calls, respond to emails, and address guest inquiries promptly.
- Handle cash transactions and process credit cards accurately.
- Maintain a clean and organized front desk and lobby area.
- Assist with luggage handling and provide directions or local recommendations.
Qualifications
- Previous experience in hospitality, guest services, or a related field.
- Excellent verbal communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to stand for extended periods and lift moderate weights.
- Flexibility to work weekends, holidays, and rotating shifts.
- Proficiency in Microsoft Office Suite and PMS systems.