Job Description
Are you a dedicated professional looking for a rewarding weekend schedule?
The Grandview Hospitality Group is currently seeking a highly motivated Front Desk Agent to join our vibrant team in Cleveland, Ohio. If you excel in a fast-paced environment and thrive on providing exceptional guest experiences, we want to meet you.
Our weekend shifts offer a fantastic opportunity to work in a premium setting with a flexible work-life balance. As a Weekend Front Desk Agent, you will be the first point of contact for our valued guests, ensuring their stay is seamless from check-in to check-out.
Why Join Us?
- Competitive hourly pay starting at $15.00.
- Flexible weekend-only schedule (Saturday & Sunday).
- Employee discounts on hotel stays and dining.
- Opportunities for career advancement within the hospitality industry.
Responsibilities
- Execute efficient check-in and check-out procedures for guests, ensuring accuracy and speed.
- Manage incoming calls and emails promptly, directing inquiries to the appropriate departments.
- Resolve guest complaints and issues with a calm and professional demeanor.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and handle cash transactions with strict adherence to company policies.
- Assist with luggage handling and provide local area information to visitors.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or customer service is preferred.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal communication and interpersonal skills.
- Proficiency in basic computer applications and property management systems.
- Ability to stand for extended periods and lift moderate amounts of weight.