Job Description
Join our award-winning hospitality team at Mountain View Resorts, where mountain views meet exceptional service! We're seeking a Weekend Front Desk Agent to create unforgettable experiences for our guests in beautiful Colorado Springs. This role offers competitive pay, flexible scheduling, and opportunities for growth in the luxury hospitality industry. If you're passionate about delivering five-star service and thrive in a dynamic environment, apply today!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and safety protocols
- Perform light administrative duties including filing and reporting
Qualifications
- Previous front desk or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management systems (e.g., Opera)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability for weekends and holidays
- High school diploma or equivalent required
- Valid Colorado driver's license (if applicable to property needs)