Job Description
Welcome to The Omni Fort Worth, a landmark of luxury and hospitality in the heart of the Stockyards. We are currently seeking a dedicated and energetic Weekend Front Desk Agent to join our award-winning team. Whether you are looking to start your career in hospitality or bring your expertise to a new environment, we offer a dynamic atmosphere with no experience necessary.
Why Choose Us?
- No Experience Required: We provide comprehensive paid training to get you up to speed.
- Weekend Flexibility: Enjoy a balanced work-life with our rotating weekend shifts.
- Competitive Pay: Earn a competitive hourly wage with performance bonuses.
- Great Benefits: Access to medical, dental, and vision insurance.
As the first point of contact for our guests, you will play a crucial role in creating memorable experiences. We are looking for a proactive individual who thrives in a fast-paced environment and possesses a genuine passion for service.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a smooth check-in and check-out process.
- Operations: Handle phone calls, manage emails, and process guest requests efficiently.
- Reception Management: Maintain the front desk area, ensuring it is clean, organized, and welcoming at all times.
- Security: Monitor access to the property and assist in maintaining a safe environment for guests and staff.
- Problem Solving: Resolve guest inquiries and complaints professionally and promptly.
- Administrative Support: Assist with light clerical duties and data entry as needed.
Qualifications
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Reliability: Must be punctual and able to work rotating weekends (Saturday and Sunday).
- Attitude: A positive attitude and a willingness to learn are essential.
- Computer Skills: Basic computer literacy and ability to learn new software quickly.
- Professionalism: A neat, professional appearance and grooming standards.
- Legal Status: Must be authorized to work in the United States.